Return Policy - Goshmart

Goshmart and most sellers on goshmart.com offer returns for items within 30 days of receipt of shipment.

Goshmart.com Holiday Return Policy

Items shipped by goshmart between November 1 and December 31 of this year, may be returned until January 31 of the following year for a full refund, subject to our other return guidelines listed below. For more details on policies for items not shipped by goshmart , see Seller Returns Policies below.

Goshmart Return Policy

Items shipped from Goshmart.com, including Goshmart Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Goshmart Global Store Return Policy

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. Goshmart will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of goshmart .com. While most sellers offer a returns policy equivalent to Goshmart.com’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller’s return policy, once you’ve ordered, you can select your order in Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file a claim to seek help with your return.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under .

Note: If the seller’s listing is eligible for goshmart , it will be subject to the same return policies as items fulfilled by goshmart.com that are outlined on this page.

Delivery with Services

Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller.
During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item.
All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges.
If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the goshmart Home Services team, or file claim.
If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.
If you’ve purchased a defective automotive item, shipped from and sold by goshmart.com, that is covered by a published manufacturer warranty, goshmart honors the warranty. Goshmart will either replace the item or refund the cost of the item for the life of the published warranty.
sold by Goshmart Warehouse can be returned within 90 days of receipt of shipment.

Baby Items

Baby items can be returned within 90 days of receipt of shipment.
Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
If your return is not a result of goshmart error, we won’t refund the original shipping fees.

Clothing and Accessories

You can return clothing and accessories up to 30 days after the delivery date.
Items the Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.

Collectibles (sports & entertainment)

You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.

Collectible Coins

To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
Items with a value of $35 or more must be returned using a trackable shipping method.
Before shipping a return, photograph the item for your records.
Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
Returns without the original packaging and documentation will be rejected.
Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Computers and Electronics

New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from goshmart .com that didn’t start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
Goshmart.com may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Fine Art

Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
Before sending a Fine Art return, photograph the item for your records.

Gift Cards

Gift Cards are not returnable after purchase (except as required by law).
For more information about Gift Card limitations, Goshmart terms and conditions applied

Handmade and Customizable Products

Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:

Notify the third-party seller within 14 days of receipt.
Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Guarantee.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Hazardous Materials

Hazardous materials, including flammable liquids or gases are not returnable to Goshmart .
Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry and Watches

Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

Live Plants or Insects

Fresh flowers, live indoor plants, or insects are not returnable to returnable, but may be refundable.

Pet Food

Pet food and similar products are not returnable to goshmart but may be refundable.

Grocery

Grocery items are not returnable to Goshmart but may be refunded.

Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to goshmart

Software and Video Games

Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Televisions

Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.
To return a television shipped with Enhanced Delivery, the item should be in like-new condition. When the carrier comes to pick up the television, they bring their own packaging materials. For more information on Enhanced Delivery).

Tickets

Theme park tickets are not returnable after purchase.

Unconditional Satisfaction Guarantee

If you’re not completely satisfied with these brands at any time, we are happy to give you a full refund:

Wedding Registry Items

Items purchased by the registry owner are subject to the standard 30-day goshmart return policy

Return Items You Didn’t Order

The Online Returns Center allows you to return items you did not order.

There are a few instances where you may receive something you didn’t order:

Gifts

Somebody may have sent you something as a gift. We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. If there isn’t a gift receipt in the box, it may mean the person didn’t mark it as a gift but still intended to send it as one. If you don’t want the item, you can return it for a refund through our Gift Return process. For more information on returning a gift, go to

Extra Item

You may have received an extra item in your shipment. If this is the case and you’d like to return it, you can go through the return center and select the Received extra item I didn’t buy (no refund needed) reason. When you select that reason, you’ll get a pre-paid return label to return the item.

Wrong Item

If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the online return center selecting the Wrong item was sent reason.

About Return Shipping Methods

UPS Pickup: We contact UPS and arrange for them to pick up your package from the original shipping address on the order. This option is ideal for large or heavy items that are hard to carry. If you select this option before 9:00 p.m. Pacific time, UPS will attempt to pick up the return on the next business day. This option allows you to track your package on its way back to us.
Any Carrier: We provide you with a return shipping address, and you provide and pay for your own mailing label using the carrier of your choice.

Goshmart products are genuine and we take costumer care very seriously to ensure the greatest satisfactory for our customers and vendors